Use a unique password, turn on 2FA, only log in through addresses you typed yourself, upload documents only on the official page, and never share codes or seed phrases. Those five habits prevent most of the losses we hear about.
01The checklist
- Use a long, unique password in a password manager.
- Turn on 2FA and save the backup codes offline.
- Type the address or use your own bookmark. Never log in through a link someone sent you.
- Upload documents only on Stake's verification page while logged in.
- Never share your password, 2FA codes, recovery details or seed phrase.
- Withdraw to a wallet you control and double-check the network and address.
- Keep your email secure, because it can reset everything else.
- Be suspicious of anyone who contacts you first offering help.
02If something already went wrong
- Change your passwords from a clean device.
- Revoke sessions and review 2FA.
- Contact Stake support from your registered email.
- Move funds to a new wallet if a seed phrase was exposed.
Message us on Telegram and describe what you were asked to do. We will tell you whether it looks safe. We never ask for documents, passwords or codes.
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FAQFrequently asked questions
Is it safe to upload my ID?
Only on the official verification page while logged in.
What is the most common loss?
Logging in through a fake page or following a link from a stranger.
Should I use a VPN?
Do not use one to get around location rules. Always check what the terms allow where you live.
