In most cases you need to complete verification before you can withdraw. The exact requirement can vary by amount and account, so check your own account. If a withdrawal is stuck, the cause is almost always a missing or incomplete step you can fix.
01Why withdrawals ask for verification
Operators have to know who is receiving money. Verification lets them match the account holder to the payout. That is why an unverified account can deposit and play but meet a wall at cash-out.
02Find out what is blocking yours
- Verification level. The level you have may not cover the amount.
- Mismatch. Details differ from your documents.
- Recent changes. A new password, email or 2FA reset can pause withdrawals.
- Active bonus. Wagering conditions may need completing.
- Network or address. A wrong network or address causes delays or loss.
Splitting a withdrawal into small pieces, using another person's wallet or buying a pre-verified account all make a review more likely, not less.
03How to unblock it
- Read the message in your withdrawal history and in your email.
- Complete the verification step it names.
- Check the coin, network and address match your receiving wallet.
- Wait for a review to finish before resubmitting.
- If it stays stuck, contact support with your username, amount and transaction ID.
Stuck for longer than you expected? Message us on Telegram and describe what you see. Never send us documents, passwords or 2FA codes.
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FAQFrequently asked questions
How long should a withdrawal take?
It varies by coin, amount and review. If it is much longer than usual, contact support.
Can I cancel a pending withdrawal?
Some pending withdrawals can be cancelled from the wallet history. Think before replaying the funds.
Does a higher level help?
Higher levels unlock higher limits, but they ask for more documents.
